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Frequently Asked Questions

Everything you need to know about our custom printing service. Can not find your answer? Get in touch and we will help.

What printing method do you use?

We use DTF (Direct to Film) printing at 300 DPI for vibrant, long-lasting prints. This method produces sharp, full-colour designs that are durable and resistant to cracking, peeling, and fading — even after many washes.

What file types can I upload?

You can upload JPG, PNG, or any standard image format. Our AI will optimise it for printing, adjusting resolution, removing backgrounds, and enhancing quality automatically.

Can I print on both sides?

Yes! Front-only printing is included in the base price. Front & back printing is available for an additional £5. You can design each side independently in our editor.

What sizes are available?

Adult sizes range from XS to XXXL. Kids sizes are available in 3-4, 5-6, 7-8, 9-11, and 12-13 years. Size guides are displayed in the editor to help you choose the perfect fit.

Can I add text to my design?

Yes, you can add up to 3 text boxes with custom fonts, colours, and effects for £2 each. Choose from a range of font styles, apply outlines, shadows, and adjust positioning freely.

What is your returns policy?

Custom printed items cannot be returned or exchanged unless faulty, as each item is made to order. If you receive a damaged or defective product, please contact us within 14 days and we will arrange a replacement.

How does the AI editor work?

Our AI can remove backgrounds, apply cartoon effects, add sunglasses, and more — all from simple text prompts. Just describe what you want and the AI transforms your image in seconds. You can also manually adjust the results before printing.

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Still Have Questions?

Jump into the editor and try it for yourself. Designing is free — you only pay when you are ready to print.

Try the Design Editor